Course Outline: 1 hour 

How important is having a Front Desk CA who is educated about insurance?  Join Lisa Maceijewski-West as she explains the industry metrics show that the vast majority of claims denials are a result of mishandling Front End Revenue Cycle Management procedures.  And most of the Front End work is handled by the Front Desk, not the Billing Department!  In this one hour webinar we will discuss: The different types of insurance plans that may come across the Front Desk, and special handling procedures. How to read an insurance card. How to correctly profile primary and secondary insurance in your billing software. Verifying benefits. Answering common questions about insurance, The Garbage in Garbage out Concept