Ohio CA Certification - Level 1

Let the OSCA train and prepare your staff for a successful role on your team. Level 1 contains 12 hours of staff education on the topics of :

Chiropractic Philosophy – 3 hours (Chapters 1, 2 and 3)

• Brief History of Chiropractic
• Chiropractic Techniques – a survey and discussion of the top 5-10 techniques used by DC’s
• Chiropractic “Conditions”- The 5-10 most common conditions that bring patients to a chiropractor
• “Straight vs Mixer” Chiropractic Philosophy- Discuss the similarities and differences (unbiased assessment)
• Ancillary Services and their Purpose in a Chiropractic Office
• Chiropractic Colleges’ influence on Philosophy and Technique
• How Philosophy and Techniques affect Clinic Operations
• How to Support your Provider’s Philosophy in Clinic Operations

Day in the Office (Flow of Patients, etc) – 3 hours (Chapters 4, 5 and 6)

• Survey of Staff Positions and their roles in patient care
• How each Staff role contributes to patient satisfaction and patient compliance
• Communication techniques and their importance in effective and consistent communication amongst all staff members during patient time.  Includes discussion of interoffice communication and staff/patient communication.
• Patient flow from Opening to Closing – Department and Interdepartmental activities from the time a practice opens until the final checks and balances of the day.  Includes a compliance checklist for each department.
• Interdepartmental Staff Training and Exercises to help with Practice Efficiency and Compliance.

Introduction to Insurance and Compliance for Everyone  – 3 hours (Chapters 7, 8 &9)

• What is Health Insurance
• Basic Types of Health Insurance
• How Insurance Laws affect patient care and communication in each staff position
• Overview of HIPAA
• Overview of OSHA
• Overview of Documentation Compliance and its importance in clinic operations

Common Terminology for the CA and Laws & Rules of the Board that touch the CA Role – 3 hours (Chapters 10, 11, 12)

• Terms and Concepts of the Profession
• Treatments, Procedures and Referrals
• Anatomy & Physiology Terms
• Common Insurance Terms
• Law and Rules of the Board that touch the CA Role